Delete your Maude account

You can delete your account, and everything in it, at any time.

In the app (quickest)

1. Open Maude and tap More at the bottom.
2. Tap Settings, then Account.
3. Tap Delete my account, then Yes, delete everything.

Want a copy first?

Before you delete your account, you can download a copy of everything Maude keeps for you. In the app, tap More, then Settings, then Account, then Download my information. Once your account is deleted, there's nothing left to download.

By email

If you can't use the app, email hello@maudeapp.ai from the email address you sign in with, and ask us to delete your account. We'll confirm within 7 days.

What's deleted

Everything: your account, lists, notes, bills, reminders, appointments in Maude's calendar, conversations, settings, emergency contacts, your Medical ID, your Medicare drug plan card and drug costs, meal plans, packages, reminder-call settings, helper links, and the saved sign-ins for any Google, Microsoft or other email accounts you connected (and Maude's access to them is withdrawn). It's removed from our database straight away and can't be recovered. It may stay in encrypted backups for up to 7 days until those backups are replaced.

Your Google or Microsoft accounts themselves, and anything in them, aren't touched.

If you pay for a Maude plan, deleting your account cancels it right away, so you won't be charged again. Anyone else on that plan goes back to the free plan.

Delete some of your information and keep your account

You don't have to delete your whole account to remove information from Maude AI. In the app:

• Lists, to-dos and groceries: tap Tasks, open a list, and tap the trash button next to an item, or delete the whole list.
• Reminders and appointments: tap Calendar, then Remove on the reminder or appointment.
• Notes, bills and subscriptions, contacts saved in Maude, packages, meal plans: tap More, open that screen, and delete what you'd like.
• Medical ID and Medicare drug plan: tap More, open Medical ID or Medicare drug plan, and clear or delete it.
• Connected email and calendar accounts: tap More, then Settings, then Connected accounts, then Disconnect. Maude's saved sign-in is deleted and its access withdrawn.
• Reminder calls and your phone number: tap More, then Reminder calls, and turn calls off.
• People who help you: tap More, then People who help me, and remove anyone.
• Permission to use Maude's AI and speech services: tap More, then Settings, then Account, and take it back.

To delete anything else, such as your past conversations with Maude, email hello@maudeapp.ai from the email address you sign in with and tell us what to delete. We'll do it and confirm within 7 days.

Deleted information is removed from our database straight away. It may stay in encrypted backups for up to 7 days until those backups are replaced.