Terms of use

Last updated November 1, 2026

Maude AI ("Maude") is provided by NB Brands LLC, an Iowa limited liability company ("we", "us"). By using Maude you agree to these terms. Please read them; they're short.

What Maude is

Maude is a voice assistant that helps with everyday things: reminders, lists, notes, appointments, calls, directions, weather and email. Maude is currently being tested, so some things may change or occasionally not work.

Maude isn't an emergency service or a professional

• In an emergency, call 911 (or your local emergency number). Maude's SOS button opens your phone's dialer or Messages for you, but you still press Call or Send, and it depends on your phone and its signal.
• Reminders depend on your phone's notification settings and battery. Don't rely on Maude alone for anything critical, such as medication times; keep your usual arrangements too.
• Reminder calls depend on the phone network and on someone answering. Maude tries again a few times, but a call can still be missed.
• Maude isn't a doctor, pharmacist, lawyer or financial adviser. Her answers come from AI and can be wrong. Check anything important with a qualified person.

You're in charge

Maude asks before she sends, deletes, calls or adds anything important, and she only acts when you say yes. You're responsible for what you ask her to do and for checking the details she reads back.

Your account

• You must be 18 or older to have a Maude account.
• Keep access to your email and phone secure; anyone who can open them may be able to use your Maude.
• If you invite a helper, you're allowing them to see and change your lists, notes, bills, reminders, calendar and settings. You can remove them at any time.
• Please use Maude lawfully and don't use it to harm, harass or deceive anyone.

Plans and payment

• Free plan. Some features are free, including the SOS button and the Medical ID, which are always free. The plans and prices are on our home page.
• Free trial. New accounts get 30 days of the paid features free, without a card. When it ends, the account moves to the Free plan by itself, nothing is charged, and your information stays. We'll remind you before it ends.
• Paid plans. Maude Plus and the Family Plan are subscriptions billed monthly or yearly at the price shown before you pay, plus any sales tax. The person who pays is responsible for the subscription.
• Automatic renewal. A subscription renews automatically at the end of each month or year, at the price shown in the app, until you cancel. You can see the renewal date under More, then Settings, then Plans and pricing.
• Payments by Stripe. Payments are handled by Stripe. We never see or store your card number.
• Failed payments. If a payment fails, Stripe tries again for a few days. If it still fails, the account moves to the Free plan; your information stays.

Canceling and refunds

• Cancel any time in the app: More, then Settings, then Plans and pricing, then Cancel my plan. You can also email hello@maudeapp.ai and we'll do it for you.
• After you cancel, your plan keeps working until the end of the month or year you've paid for. Then the account moves to the Free plan, and your information stays unless you delete your account.
• Refunds within 14 days. If you ask within 14 days of a payment, we'll refund that payment in full. Just email hello@maudeapp.ai from the email address on the account, or ask the family member who paid to. Refunds go back to the card that paid, usually within 5 to 10 business days.
• After 14 days, payments aren't refundable, except where the law requires, though we may make exceptions.
• Senior-living communities are billed under their own agreement with us, which sets out their payment terms.

Other services

If you connect Google or Microsoft, or use maps or other services through Maude, their own terms also apply. We're not responsible for those services.

Your information

Our privacy policy explains what we keep and why. You can delete your account at any time.

Limits

Maude is provided "as is". As far as the law allows, we're not liable for indirect losses, or for problems caused by mistakes in AI answers, missed reminders, or outside services being unavailable. Nothing here limits rights you have by law that can't be limited.

Changes

We may update these terms. If a change matters, we'll tell you in the app before it takes effect. If you don't agree, you can stop using Maude and delete your account.

Contact

NB Brands LLC (Maude AI) · hello@maudeapp.ai